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Terms & Conditions

PLEASE READ AND ACCEPT THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE.

 

The Artist is the trading name of Gilcox Silver Capital Limited that markets a range of hand made chocolate and craft beer. All the products are produced in Belgium. These products are presented on its website http://www.mrtheartist.com (here after referred to as « The website ») accessible to any Internet user. Visitors must be at least 18 years old to visit our beers section and to enjoy our beers.

1°) OBJECT

The present Terms of Sale define the Terms & Condition pursuant to which an individual consumer or corporation.

The Terms & Conditions can be modified so please continue to review them at each order. By using this website and placing an order with us, you are agreeing to our terms of use, bound by such modifications, alterations, or updates. If at any time you do not wish to accept these conditions, then you may not use this site.

2°) General

Information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed.

Our site continually improves under development and The Artist makes no guarantee or warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose.

3°) Copyright

All Website design, text, graphics, and the selection and arrangement there of are Copyright 2014 by Gilcox Silver Capital Limited. All rights reserved. In the case of product material, all text and graphics are Copyright by the original owner. All rights reserved. If the purpose of link to this site is as an information source, then permission is granted.

4°) Trademarks

The Artist website and logo are service marks of The Artist by Gilcox Silver Capital Limited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

5°) Order Security

To order from The Artist, you must have a credit card account and order via PayPal. You must be over 18 years of age. The personal details that you provide are governed by a strict privacy policy. Please see the privacy section.

We try our best to avoid any security breach, but cannot guarantee absolute security. You acknowledge that we are not responsible for any security of the website.

6°) Delivery

Free delivery on orders over HK$400. Orders below HK$400 will be charged HK$48.
For now we only deliver to Hong Kong SAR.

Cut-off Time for next business day delivery is 4:00 pm from Monday to Friday
Timeslot on the next day:
A: 08:00 – 12:00
B: 12:00 – 18:00
C: 18:00 – 21:00

If orders are placed post the cut-off time on Friday, the first delivery slot proposed will be on the next Tuesday.

For chocolate orders between 1 and 10 boxes and/or beer orders between 1 and 15 packs, we reserve the right to add one extra delivery day to the usual next day delivery, if we judge it necessary.

For chocolate orders between 11 and 50 boxes and/or beer orders between 16 and 40 packs, two extra days delivery are added to the usual delivery.

For chocolate orders between 51 and 100 boxes and/or beer orders between 41 and 75 packs, three extra days delivery are added.

For chocolate orders between 101 and 150 boxes and/or beer orders between 76 and 120 packs, four extra days delivery are added.

For chocolate orders between 151 and 250 boxes and/or beer orders between 121 and 200 packs, five extra days delivery are added.

For chocolate orders between 251 and 500 boxes and/or beer orders above 201 packs, a specific delivery schedule will be calculated and transmitted to the client upon confirmation of its order.

For chocolate orders above 501 boxes, a specific delivery schedule will be calculated and transmitted to the client upon confirmation of its order.

7°) Delivery Service coverage:

Hong Kong Island, Kowloon, the New Territories and some outlying islands, Tung Chung, Discovery Bay and Ma Wan.

* Delivery time selection is not available for Discovery Bay, Ma Wan.

* For more delivery information, please reference to http://hk.ta-q-bin.com/files/service_area.pdf

Delivery service is only available from Monday to Saturday (except public holidays). For certain locations, delivery service can be offered on Sundays and public holidays. We reserve the right not to offer such delivery option.

Delivery service will be suspended under bad weather condition without prior notice; such as rain with thunderstorm, Black Rainstorm Signal or when Typhoon Signal No.8 or above is hoisted. Delivery service will be rescheduled for free.

Yamato logistics cannot provide delivery service for the below locations.

New Territories:
1. Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan
2. Tai Po Plover Cove Reservoir (Including Luk Keng)
3. Lung Kwu Tan, Mai Po
4. Sai Kung Pak Tam Chung (Including Hoi Ha Wan)
5. Clear water Bay Po Toi O, Tin Hau TempleIsland

Districts :
1. Delivery service only at Ma Wan, Tung Chung, Discovery Bay. Delivery service cannot be provided at other Island Districts

Others:
1. Police Station, Fire station, Courts, Jail, Military camp
2. Royal Hong Kong Yacht Club Parkings, Jumbo Kingdom
3. Central Government Offices, Liaison Office of the Central People’s Government
4. Prohibited zones listed by government

8°) Transaction Currency

All transactions are processed in Hong Kong dollars.

9°) Order Acceptance

The receipt of an order number through the website or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.

The Artist reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer.

If we are refused authority from your card issuer for payment, you agree to compensate us in full against any and all reasonable costs and expenses (including reasonably legal costs) that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these terms and conditions.

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Gilcox Silver Capital Limited reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

10°) Warranty

Clients should be aware that all chocolate & beers products are made by hand and small discrepancies should be anticipated even in the same batch of products.

Chocolate pieces are suggested to be kept in a cool and dry place within temperature between 16°C to 18°C (60°F-64°F), away from any odor, sunlight and intense heat. Chocolate pieces are recommended to be removed from refrigerator 5 to 10 minutes before serving. Gilcox Silver Capital Limited will not bear the responsibility of change in quality.

Our beer should be always stored in dry area at room temperature (approximate between 4°C to 20°C and out of direct sunlight and intense heat. We highly recommend you to consume our chocolate and beer before the expiry date printed on the box.

We strive to make sure that your order arrives in perfect condition. If you find your items are not in good condition, please notify us of the problem with the invoice at reception of your items. We shall replace any defect due to the faulty design, materials or workmanship.

While all goods will be delivered in our best ability, Gilcox Silver Capital Limited will not be liable to any unsuccessful delivery due to incorrect or insufficient information provided by the consumer and/or the recipient.

Without any valid reason, no refund or exchange will be accepted.

Subject to different availability of products, Gilcox Silver Capital Limited reserves the rights to substitute any item with goods in equal retail price without prior notice.

Gilcox Silver Capital Limited reserves the right to terminate a promotion without prior notice, in case of any dispute, the decision of Gilcox Silver Capital Limited shall remain final.

11°) THE IMAGES OR ANY OTHER MATERIAL UPLOADED BY THE CUSTOMERS ARE THEIR OWN PROPERTY AND ARE FREE OF ANY COPYRIGHT.